38 pieces, no fluff.
The things Australian families ask us most often about Support at Home and Home Care Packages, written in plain English, with program citations behind every claim.
How Much Will I Actually Pay for Support at Home? The Income and Assets Assessment Explained
A plain-English guide to Support at Home contributions in 2026. What full pensioners, part pensioners and self-funded retirees really pay, how the income and assets assessment works, and how to lower your bill legitimately.
ReadHow to Switch Your Support at Home Provider (Without Losing Your Unspent Funds)
A neutral, step-by-step guide to changing Support at Home providers in 2026. Your funding follows you, there are no exit fees, and no new assessment is needed. Here is exactly how the process works and how to avoid a gap in care.
ReadPersonal Care Becomes Free Under Support at Home From 1 October 2026
From 1 October 2026, showering, dressing and continence support under Support at Home cost families nothing. What changes, what to check, in plain English.
ReadWayly Family Hub: Managing a Parent's Aged Care as a Family
The Wayly Family Hub lets siblings, partners and advisers share aged care info with role-based access and alerts on new statements and anomalies.
ReadWayly Care Plan Reviewer: Does Your Care Plan Match Your Support at Home Level?
The Wayly Care Plan Reviewer checks your Support at Home care plan against your classification, service adequacy and the 10% care management cap.
ReadWayly Contribution Estimator: What Will You Pay Under Support at Home?
The Wayly Contribution Estimator models your Support at Home contributions from pension status, income and assets, including the lifetime cap.
ReadWhat Will Support at Home Actually Cost? A 2026 Guide to Fees and Contributions
What you pay under Support at Home in 2026: contribution rates, the 10% fee, the lifetime cap, the price cap delay and how to estimate costs.
ReadWayly Letters & Follow-ups: How to Request a Support at Home Reassessment
The Wayly Letters & Follow-ups writes a clear letter to My Aged Care requesting a Support at Home reassessment. Editable and saved to your vault.
ReadWayly Classification Self-Check: Are You on the Right Support at Home Level?
The Wayly Classification Self-Check screens your parent's needs against assessment criteria and flags if a higher Support at Home level is warranted.
ReadHome Care Package vs Support at Home: What Actually Changed for Your Family
What changed when Support at Home replaced Home Care Packages, the no worse off rule, the 8 levels and what it means for your parent.
ReadThe SAH Invoice Checker: How to Verify Your Support at Home Invoice in Five Minutes
A five-minute walk-through of what to check on any Support at Home invoice before you pay, using the free Wayly Invoice Checker to catch the errors that cost families the most.
ReadSupport at Home Invoice Errors: The Nine Most Common Mistakes and What They Cost You
The nine invoice errors we see most often on Support at Home bills — what each looks like, what it costs your family, and how to raise it with the provider.
ReadSupport at Home vs Home Care Packages: What Actually Changed
A plain-English rundown of what the Support at Home program keeps, what it drops, and what to watch out for if you or a parent transitioned from Home Care Packages in 2025.
ReadThe Three Streams, Explained Without Jargon
Clinical, Independence, Everyday Living — what each stream covers, what your parent contributes, and why the split matters when statements land.
ReadThe Lifetime Contribution Cap and Why Most Families Don't Need to Worry
The $137,917 lifetime cap on Support at Home contributions sounds scary. Here's what it actually covers, who reaches it, and why most families never do.
ReadSwitching Providers: The Practical Playbook
A step-by-step guide to changing Support at Home providers without losing your unspent funds, without paying an exit fee, and without a new assessment.
ReadWhat Is Worth Flagging on a Statement and What Is Not
Not every unusual line on a Support at Home statement is a problem. This guide separates the genuine red flags from the harmless anomalies.
ReadWhen to Request a Reassessment and When Not To
Reassessment can move your parent up (or down) a classification. Here's when it's worth asking, when to hold off, and what the process actually looks like.
ReadWayly Provider Price Checker: Comparing Support at Home Prices After the Cap Deferral
With price caps deferred, the Wayly Provider Price Checker compares your provider's rates against published prices and the Wayly Quality Index.
ReadWayly Budget Calculator: How Your Support at Home Quarterly Budget Works
The Wayly Budget Calculator tracks your Support at Home quarterly budget, the 10% care management cap and your rollover so funds are not lost.
ReadHow to Read Your Support at Home Statement and Spot When Something Looks Off
A plain English guide to reading your Support at Home monthly statement, checking the 10% care fee and spotting charges that look wrong.
ReadWayly Statement Decoder: How to Read Your Support at Home Statement and Spot Hidden Charges
The Wayly Statement Decoder reads your Support at Home statement, finds hidden charges and tells you the dollar impact. One free decode a month.
ReadEx-HCP families: what the deferred 1 July 2026 price caps mean for you
If you transitioned from a Home Care Package to Support at Home in November 2025, here's what the Australian Government's May 2026 decision to indefinitely defer the planned national price caps means for your statement, your unspent HCP balance and your provider relationship.
ReadReassessment requests: how and when to ask for one
Your needs change. Your classification should too. Here's when to request a Support at Home reassessment, what evidence helps, and how long it usually takes.
ReadPersonal care becomes free on 1 October 2026: what changes for you
From 1 October 2026, personal care under Support at Home costs nothing at the point of service. Here's what 'personal care' actually includes, how your statement will change, and what to expect from your provider.
ReadSupport at Home contributions: the means-test explained
How Services Australia works out what you contribute to Support at Home — the income test, asset test, daily caps, lifetime cap and when reviews happen.
ReadUnderstanding your first Support at Home statement
A line-by-line guide to reading your first Support at Home statement — what each section means, where rollover and contributions appear, and which charges are worth questioning.
ReadSupport at Home price caps deferred indefinitely: what families need to know
The Australian Government announced in May 2026 that the planned 1 July 2026 national price caps for Support at Home are deferred indefinitely. Here's what that means for your provider's pricing, your statements, and what to do if you think you're being overcharged.
ReadHome Care Package to Support at Home: what actually changes for families
The Australian aged-care system replaced Home Care Packages with Support at Home on 1 November 2025. Here's what's the same, what's different, and what families need to do.
ReadThe Three Streams, Explained Without Jargon
Clinical, Independence, Everyday Living. What goes where, and why it matters for what your family actually pays.
ReadThe Lifetime Contribution Cap and Why Most Families Do Not Need to Worry
$135,318.69 sounds dramatic. For most participants it is more than a decade away. Here is how to work out where your family actually stands.
ReadSwitching Providers: The Practical Playbook
It is allowed, it is free, and most providers do not put up a fight. Here is the order of operations that avoids gaps in care.
ReadWhat Is Worth Flagging on a Statement and What Is Not
Five real world anomalies you can spot in 60 seconds, with the response that usually works.
ReadWhen to Request a Reassessment and When Not To
A reassessment can move classification up, down, or stay the same. Here is when to actually request one.
ReadThe Statement of Rights: Your 14 Rights in Plain English
The Aged Care Act 2024 sets out 14 rights for every participant. Here is what each one means in practical terms.
ReadHow to Prepare for the Financial Adviser Conversation
Aged care specialists charge $400 to $1,200 for a meaningful first session. Here is how to make sure it pays off.
ReadDesigning for the Participant: What Voice First Really Means
The participant view in Wayly is voice first. Here is why that matters and what we got wrong on the first version.
ReadWhat Wayly Does Not Do, and Why That Matters
We are independent software. We do not deliver care, take commissions or recommend providers. Here is why.
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