Plain-English aged care, explained.

What Happened To My Home Care Package?

Home Care Packages became Support at Home on 01/11/2025. Your package moved across automatically and your funding was kept. Here is what changed, in plain English.

10 November 2026

Home Care Package Levels And The New Support at Home Classifications

Home Care Packages had four levels. Support at Home has eight classifications. Here is what changed, why there is no exact swap, and how to check your level.

10 November 2026

Home Care Package Statement vs Support at Home Statement: What Changed

Your old Home Care Package statement and your new Support at Home statement look different. Here is what changed, line by line, and what to check before you pay.

10 November 2026

Will I Pay More Under Support at Home Than My Home Care Package?

If you were approved for a Home Care Package before the change, a no worse off protection applies. Here is what it means for what you pay under Support at Home.

10 November 2026

How To Complain About Aged Care In Australia: What Actually Happens

How to complain about an aged care provider in 2026. Who to call, what to say, what happens next, and how long it actually takes.

22 October 2026

The AT-HM Scheme: How Grab Rails, Ramps And Equipment Are Funded Under Support At Home

Grab rails, ramps, wheelchairs and shower chairs are funded separately from your quarterly budget. How the AT-HM scheme works, and what to check.

22 October 2026

Support at Home Explained: What It Is and What Changed in 2026

What Support at Home is, the 8 classification levels and their quarterly budgets, what you pay, and what changed on 01/10/2026. Plain English, figures live from Wayly's reference data.

2 October 2026

The “No Worse Off” Rule: What It Means If You Had a Home Care Package

Had a Home Care Package on or before 12/09/2024? Here is how the no worse off rule protects your fees, your lifetime cap and your unspent funds under Support at Home.

2 October 2026

The CHSP Extension to 30 June 2029: What It Means for Older Australians and Their Families

The Commonwealth Home Support Program has been extended to 30/06/2029 and will stay separate from Support at Home. Here is what changes, what does not, and what it means for your household.

23 August 2026

Personal Care Under Support at Home Becomes Free on 1 October 2026: What to Check on Your First Invoice

From 01/10/2026, personal care under Support at Home is fully government funded. Here is exactly what changes, what stays the same, and what to check on your first invoice and monthly statement after that date.

23 August 2026

Support at Home Statement vs Invoice: What's the Difference and Why It Matters

Your Support at Home monthly statement and your contribution invoice are two different documents doing two different jobs. Getting them confused is where money leaks out. Here is how each works and what to check.

23 August 2026

How Much Will I Actually Pay for Support at Home? The Income and Assets Assessment Explained

A plain-English guide to Support at Home contributions in 2026. What full pensioners, part pensioners and self-funded retirees really pay, how the income and assets assessment works, and how to lower your bill legitimately.

25 July 2026

How to Switch Your Support at Home Provider (Without Losing Your Unspent Funds)

A neutral, step-by-step guide to changing Support at Home providers in 2026. Your funding follows you, there are no exit fees, and no new assessment is needed. Here is exactly how the process works and how to avoid a gap in care.

25 July 2026

Personal Care Becomes Free Under Support at Home From 1 October 2026

From 1 October 2026, showering, dressing and continence support under Support at Home cost families nothing. What changes, what to check, in plain English.

24 June 2026

Wayly Family Hub: Managing a Parent's Aged Care as a Family

The Wayly Family Hub lets siblings, partners and advisers share aged care info with role-based access and alerts on new statements and anomalies.

23 June 2026

Ex-HCP families: what the deferred 1 July 2026 price caps mean for you

If you transitioned from a Home Care Package to Support at Home in November 2025, here's what the Australian Government's May 2026 decision to indefinitely defer the planned national price caps means for your statement, your unspent HCP balance and your provider relationship.

13 June 2026

Reassessment requests: how and when to ask for one

Your needs change. Your classification should too. Here's when to request a Support at Home reassessment, what evidence helps, and how long it usually takes.

13 June 2026

Personal care becomes free on 1 October 2026: what changes for you

From 1 October 2026, personal care under Support at Home costs nothing at the point of service. Here's what 'personal care' actually includes, how your statement will change, and what to expect from your provider.

13 June 2026

Support at Home contributions: the means-test explained

How Services Australia works out what you contribute to Support at Home — the income test, asset test, daily caps, lifetime cap and when reviews happen.

13 June 2026

Understanding your first Support at Home statement

A line-by-line guide to reading your first Support at Home statement — what each section means, where rollover and contributions appear, and which charges are worth questioning.

13 June 2026

Support at Home price caps deferred indefinitely: what families need to know

The Australian Government announced in May 2026 that the planned 1 July 2026 national price caps for Support at Home are deferred indefinitely. Here's what that means for your provider's pricing, your statements, and what to do if you think you're being overcharged.

13 June 2026

Home Care Package to Support at Home: what actually changes for families

The Australian aged-care system replaced Home Care Packages with Support at Home on 1 November 2025. Here's what's the same, what's different, and what families need to do.

13 June 2026

Wayly Support Plan Reviewer: Does Your Care Plan Match Your Support at Home Level?

The Wayly Support Plan Reviewer checks your Support at Home care plan against your classification, service adequacy and the 10% care management cap.

23 May 2026

Wayly Contribution Estimator: What Will You Pay Under Support at Home?

The Wayly Contribution Estimator models your Support at Home contributions from pension status, income and assets, including the lifetime cap.

22 April 2026

What Will Support at Home Actually Cost? A 2026 Guide to Fees and Contributions

What you pay under Support at Home in 2026: contribution rates, the 10% fee, the lifetime cap, the price cap delay and how to estimate costs.

19 April 2026

Wayly Letters & Follow-ups: How to Request a Support at Home Reassessment

The Wayly Letters & Follow-ups writes a clear letter to My Aged Care requesting a Support at Home reassessment. Editable and saved to your vault.

22 March 2026

Wayly Classification Self-Check: Are You on the Right Support at Home Level?

The Wayly Classification Self-Check screens your parent's needs against assessment criteria and flags if a higher Support at Home level is warranted.

19 February 2026

Home Care Package vs Support at Home: What Actually Changed for Your Family

What changed when Support at Home replaced Home Care Packages, the no worse off rule, the 8 levels and what it means for your parent.

12 February 2026

The SAH Invoice Checker: How to Verify Your Support at Home Invoice in Five Minutes

A five-minute walk-through of what to check on any Support at Home invoice before you pay, using the free Wayly Invoice Checker to catch the errors that cost families the most.

3 February 2026

Support at Home Invoice Errors: The Nine Most Common Mistakes and What They Cost You

The nine invoice errors we see most often on Support at Home bills, what each looks like, what it costs your family, and how to raise it with the provider.

3 February 2026

Support at Home vs Home Care Packages: What Actually Changed

A plain-English rundown of what the Support at Home program keeps, what it drops, and what to watch out for if you or a parent transitioned from Home Care Packages in 2025.

3 February 2026

The Three Streams, Explained Without Jargon

Clinical, Independence, Everyday Living, what each stream covers, what your parent contributes, and why the split matters when statements land.

3 February 2026

The Lifetime Contribution Cap and Why Most Families Don't Need to Worry

The $140,653 lifetime cap on Support at Home contributions sounds scary. Here's what it actually covers, who reaches it, and why most families never do.

3 February 2026

Switching Providers: The Practical Playbook

A step-by-step guide to changing Support at Home providers without losing your unspent funds, without paying an exit fee, and without a new assessment.

3 February 2026

What Is Worth Flagging on a Statement and What Is Not

Not every unusual line on a Support at Home statement is a problem. This guide separates the genuine red flags from the harmless anomalies.

3 February 2026

When to Request a Reassessment and When Not To

Reassessment can move your parent up (or down) a classification. Here's when it's worth asking, when to hold off, and what the process actually looks like.

3 February 2026

Wayly Provider Price Checker: Comparing Support at Home Prices After the Cap Deferral

With price caps deferred, the Wayly Provider Price Checker compares your provider's rates against published prices and the Wayly Quality Index.

19 January 2026

Wayly Budget Calculator: How Your Support at Home Quarterly Budget Works

The Wayly Budget Calculator tracks your Support at Home quarterly budget, the 10% care management cap and your rollover so funds are not lost.

19 December 2025

How to Read Your Support at Home Statement and Spot When Something Looks Off

A plain English guide to reading your Support at Home monthly statement, checking the 10% care fee and spotting charges that look wrong.

8 December 2025

Wayly Statement Decoder: How to Read Your Support at Home Statement and Spot Hidden Charges

The Wayly Statement Decoder reads your Support at Home statement, finds hidden charges and tells you the dollar impact. One free decode a month.

18 November 2025

The Three Streams, Explained Without Jargon

Clinical, Independence, Everyday Living. What goes where, and why it matters for what your family actually pays.

The Lifetime Contribution Cap and Why Most Families Do Not Need to Worry

$135,318.69 sounds dramatic. For most participants it is more than a decade away. Here is how to work out where your family actually stands.

Switching Providers: The Practical Playbook

It is allowed, it is free, and most providers do not put up a fight. Here is the order of operations that avoids gaps in care.

What Is Worth Flagging on a Statement and What Is Not

Five real world anomalies you can spot in 60 seconds, with the response that usually works.

When to Request a Reassessment and When Not To

A reassessment can move classification up, down, or stay the same. Here is when to actually request one.

The Statement of Rights: Your 14 Rights in Plain English

The Aged Care Act 2024 sets out 14 rights for every participant. Here is what each one means in practical terms.

How to Prepare for the Financial Adviser Conversation

Aged care specialists charge $400 to $1,200 for a meaningful first session. Here is how to make sure it pays off.

Designing for the Participant: What Voice First Really Means

The participant view in Wayly is voice first. Here is why that matters and what we got wrong on the first version.

What Wayly Does Not Do, and Why That Matters

We are independent software. We do not deliver care, take commissions or recommend providers. Here is why.