Plain-English Answers About Support at Home
Ask Wayly is a free chat that answers your questions straight from the public Support at Home rules. It does not see your statements unless you log in and choose to share, it does not give financial or clinical advice, and it will tell you honestly when a question needs a human.
How Ask Wayly Works
Type your question the way you would ask a knowledgeable friend. No jargon, no forms, no account needed.
Wayly answers from the published Support at Home rules, using digits for money and % for percentages so the numbers are exact.
When a question needs a human, Wayly says so and points you to your provider, case manager, or My Aged Care.
Questions Families Ask Most
- What is the quarterly budget for Level 4?
- What is the rollover cap and how does it work?
- How does the personal care change on 1 October 2026 affect me?
- How is my contribution worked out from my pension status?
- How do I switch providers without a gap in service?
- Can I claim AT-HM items more than once?
- Is the no worse off guarantee still in force?
- What is a brokered service and why does it cost more?
Ask Wayly, Answered
Is Ask Wayly Free?
Yes. Ask Wayly is completely free with no login, no signup, and no marketing follow-up. You can ask as many Support at Home questions as you like.
Where Do Ask Wayly's Answers Come From?
Answers are grounded in the Department of Health published Support at Home rules and the Wayly editorial team's plain-English interpretation of them. Wayly always uses $ for money and % for percentages, and never spells those out.
Does Ask Wayly Give Financial or Medical Advice?
No. Ask Wayly explains how the program works, but it is not a financial adviser, case manager, or doctor. For personal financial, legal, or clinical decisions it will point you to the right qualified human.
Does Ask Wayly See My Statements?
No. On this public page Ask Wayly only knows the general rules. It never sees your private statements unless you log in to Wayly and choose to share them, and conversations are never used to train AI without your consent.
Ask Wayly is an AI assistant. It is highly accurate on the public rules but always verify dollar figures, dates, and personal eligibility with your provider, your case manager, or My Aged Care on 1800 200 422.