Ask Wayly
Plain-English answers about Support at Home
Ask Wayly is a free chat that answers questions from the public Support at Home rules. It does not see your statements unless you log in and choose to share. It does not give financial or clinical advice. It will tell you when a question needs a human.
Grounded in the rules
Answers come from the Department of Health published Support at Home rules and our editorial team's interpretation.
Private by default
No login required. Conversations are not used to train AI without consent. Read the privacy policy.
Honest about limits
When a question is outside the public rules (clinical, financial, legal) Wayly says so and points to the right human.
Example questions families ask
- What is the quarterly budget for Level 4?
- How does the personal care change on 1 October 2026 affect me?
- Can I claim AT-HM items more than once?
- What is the rollover cap and how does it work?
- How do I switch providers without a gap in service?
- Is the no worse off guarantee still in force?
Ask Wayly is an AI assistant. It is highly accurate on the public rules but always verify dollar figures, dates, and personal eligibility with your provider, your case manager, or My Aged Care on 1800 200 422.