What our AI tools do
Wayly's AI tools use large language models to read, interpret, and summarise Support at Home monthly statements and related documents. They are designed to help Australian families understand complex aged-care information more easily.
What they cannot guarantee
Our AI tools may:
- Misread or misinterpret statement text, particularly in non-standard formats
- Apply incorrect contribution rates based on incorrect assumptions about pension status
- Flag items as anomalies that are in fact correct charges
- Miss genuine errors or anomalies
- Produce incorrect dollar figures through arithmetic errors
- Misclassify services into the wrong funding stream
- Fail to account for provider-specific arrangements not visible in the statement text
- Be based on program rules that have changed since our last update
What you should always do
Before taking any action based on a Wayly AI output:
- Compare the output against your original statement
- Verify dollar figures directly with your provider
- Contact My Aged Care (1800 200 422) for official information
- Speak to a qualified professional for advice on your specific situation
What Wayly is not
- Wayly is not a registered Support at Home provider.
- Wayly is not a financial adviser or financial services licensee.
- Wayly is not a legal services provider.
- Wayly is not a healthcare or clinical services provider.
Nothing produced by Wayly's tools is financial, legal, or clinical advice.
Voluntary AI Safety Standard
Wayly has adopted Australia's Voluntary AI Safety Standard (2024). We are committed to transparency about AI capabilities and limitations, human oversight of AI outputs, and ongoing improvement of our tools.