Home Care Packages are now Support at Home
On 01/11/2025, the Home Care Packages Program was replaced by Support at Home across Australia. If you or a parent had a Home Care Package, you are now on Support at Home. Your care did not stop, and you did not need to do anything to move across. This page explains what changed, in plain English.
Did my Home Care Package just disappear?
No. Every active Home Care Package moved to Support at Home automatically on 01/11/2025. There was no need to reapply or be reassessed just because the program changed. Your provider stayed the same unless you chose to change it.
Decode your statement freeWhat happened to my funding?
Your funding carried across at an equivalent level. People who moved from a Home Care Package keep a transitioned level of funding that matches what they had before. Any unspent Home Care Package money was kept and moved across with you.
Decode your statement freeAre the old four levels the same as the new eight?
Not directly. Home Care Packages had four levels. Support at Home has eight classifications. The government did not simply map the old four onto the new eight, so there is no exact “level 2 equals classification X” answer. What matters is that your funding was maintained across the change.
Decode your statement freeWill I pay more now?
If you were approved for a Home Care Package before 01/11/2025, a no worse off protection applies. Your contribution under Support at Home will not be higher than it was under your Home Care Package, even if you are later reassessed into a higher classification. This protection is set out in the Aged Care Rules 2025.
Decode your statement freeCan I still get a Home Care Package?
No. Home Care Packages closed to new applicants on 01/11/2025. Anyone new to in-home care now applies for Support at Home through My Aged Care on 1800 200 422.
Decode your statement freeYour statement looks different now
Support at Home statements are laid out differently from the old Home Care Package statements, with new service categories and a quarterly budget. If your first statements have been hard to read, that is exactly what Wayly's Statement Decoder is for.
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Make sense of your Support at Home statements, budgets and contributions, with every Wayly tool for 7 days.
Try Wayly free for 7 daysGeneral information, not financial, legal or clinical advice.