Simple, Honest Pricing.
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All prices in AUD inc. GST. Cancel anytime. 7-day free trial on Solo and Family, no card required to start.
Solo
Billed monthly · Cancel anytime · AUD inc. GST
- Unlimited Statement Decoder
- All 9 AI Tools
- Unlimited Ask Wayly conversations
- Statement history retained for 12 months
- 1 participant, 1 caregiver seat
- Document vault + budget tracking
- Priority support response within one business day
Family
Billed monthly · Cancel anytime · AUD inc. GST
- 2 participants included
- 3 caregiver seats
- All AI Tools + extended features
- $19/month each for extras
Adviser
Billed monthly · Cancel anytime · AUD inc. GST
- Up to 20 client households
- 3 caregiver seats
- Scenario modeller + branded PDFs
- Priority support + offline mode
Managing more than 2 participants?
Add as many as you need at $19/month each.
Full Feature Comparison
Every feature, mapped to every plan.
| Feature | Solo | Family | Adviser |
|---|---|---|---|
| Statement Decoder | |||
| Statement Decoder | Unlimited | Unlimited | Unlimited |
| PDF, photo, DOCX, TXT formats | |||
| Anomaly detection (15 rules) | |||
| Save decoded results to vault | |||
| Share decoded results with family | |||
| Hospitalisation charge detection | |||
| AI Tools | |||
| Statement Decoder | |||
| Invoice Checker | |||
| Budget Calculator | |||
| Provider Price Checker | |||
| Classification Self-Check | |||
| Letters & Follow-ups | |||
| Contribution Estimator | |||
| Care Plan Reviewer | |||
| Aged Care Q&A | |||
| Care Plan Amendment Generator | |||
| Ask Wayly (AI chat) | |||
| Participants & Caregivers | |||
| Participants included | 1 | 2 | Up to 20 clients |
| Additional participants | Upgrade to Family | +$19/month each | +$19/month each |
| Caregiver seats | 1 | 3 | 3 |
| Document Vault | |||
| Document vault | |||
| 9 document categories | |||
| Version history | |||
| Encrypted storage (AWS Sydney) | |||
| Statement email forwarding | |||
| Tracking & Management | |||
| Concern and conversation log | |||
| Care team directory | |||
| Visit and appointment calendar | |||
| AT-HM commitment tracker | |||
| Correspondence tracker | |||
| Hospital liaison mode | |||
| Provider switching workflow | |||
| Alerts & Notifications | |||
| Budget threshold alerts | Email only | Push + email | |
| SMS and WhatsApp alerts | |||
| AT-HM expiry reminders | |||
| Statement arrival alerts | |||
| Reports | |||
| Quarterly summary reports | |||
| Annual financial year summaries | |||
| Adviser-branded PDF reports | |||
| Family & Participant Features | |||
| Family message wall (photos + voice) | |||
| Participant view (simplified UI) | |||
| Voice input for participants | |||
| Referral program (14-day extended trial) | |||
| Offline mode (mobile) | |||
| Adviser Tools | |||
| Multi-household adviser dashboard | |||
| Scenario modeller (means test) | |||
| Client-branded PDF reports | |||
| Read-only client household access | |||
| Security & Privacy | |||
| Australian data hosting (AWS Sydney) | |||
| AES-256 encryption at rest | |||
| In-app account & data deletion | |||
| Privacy Act 1988 compliant | |||
| Support | |||
| Help centre access | |||
| Email support | Priority | ||
| Priority support | |||
All prices in AUD including GST. 7-day free trial on Solo and Family plans, no card required to start. Cancel anytime, cancellations take effect at the end of the current billing period. Additional participants on the Family plan: $19/month each, billed separately, cancel independently.
Pricing questions
What is the difference between a participant and a caregiver?
A participant is the person receiving Support at Home, the older person whose statements, budget and care are being managed. A caregiver is a family member or support person who uses Wayly to help manage the participant's care. Caregiver seats control who can log in and access the account.
Can I add more than 2 participants?
Yes. The Family plan covers 2 participants. For each additional participant, you pay $19/month. They are added to your existing account and managed from the same dashboard, no new logins needed.
What happens to my data if I remove a participant?
Their data is retained in your account for 60 days after removal. During this period you can export everything as a PDF, or permanently delete it immediately. After 60 days, data is automatically and permanently deleted.
If I remove a participant mid-month, do I get a refund?
No. Participant add-on subscriptions cancel at the end of the current billing period. You will not be charged from the following month.
Can I downgrade from Family to Solo?
Yes. If you remove your second participant, you'll be offered the option to downgrade. The downgrade takes effect at the end of your current billing period. Note that Solo includes 1 caregiver seat, if you have additional caregivers on your Family plan, you'll need to remove them before downgrading.
Can I use the Statement Decoder without creating an account?
Yes. You can decode one statement every 120 days without creating an account. The result is shown in full. Features that save or track your results require an account.
What happens if my payment fails?
We retry your payment for a few days and email you immediately. Your account stays active during the retry window. If the payment still hasn't gone through after the grace period, the plan moves to PAST_DUE and read-only access continues for 7 days so you don't lose data while you sort it out.