Wayly Classification Self-Check: Are You on the Right Support at Home Level?

When your parent is assessed as eligible for ongoing Support at Home services, they are placed in one of eight classifications. Each carries a set annual budget, paid quarterly. Level 1 sits at 10,731 dollars a year and Level 8 at 78,106 dollars a year, with the levels in between rising steadily. People who transitioned from a Home Care Package sit on one of four transitioned levels that mirror their old package funding.

The classification reflects overall need, not a fixed number of hours. How far the funding goes depends on the services chosen and what they cost. The move from four Home Care Package levels to eight classifications was meant to match funding more closely to need and reduce the gaps where someone fell between levels.

Classifications are decided through the Single Assessment System. This replaced the old ACAT and RAS arrangements on 9 December 2024, bringing the different assessment workforces together into one. Assessors use the Integrated Assessment Tool, which has been in use since 1 July 2024 and looks at daily tasks, health, mobility, cognition, safety and goals.

You start through My Aged Care on 1800 200 422. A triage call usually happens within about two weeks, and an assessor then meets your parent at home or in hospital. After the assessment you receive an outcome letter, often called a Notice of Decision, with the classification and a support plan.

The most common reason is that needs have grown since the last assessment. A classification set when a parent was mostly independent does not reflect a parent who has since had a fall, lost mobility or started needing daily help.

The signs are practical. Services keep running short before the quarter ends. A parent is relying more on family than they used to. Tasks that were manageable are now difficult. Carer stress is building. Any of these can mean the funding no longer matches the need, and that a higher classification may be warranted.

The system does not catch this for you. Unless you request a review, the classification stays where it is.

The Wayly Classification Self-Check gives you a structured way to test your hunch. It asks seven questions that line up with the kinds of things the Integrated Assessment Tool looks at, covering daily living, mobility, health, cognition and the support already in place.

Based on your answers, the Wayly Classification Self-Check flags whether the current level looks like a reasonable match or whether the needs you have described point to a higher classification. It then suggests the next steps, which usually means requesting a support plan review through My Aged Care.

The Wayly Classification Self-Check is a guide, not the official assessment. Only an assessor can change a classification. What the Self-Check does is help you decide whether it is worth starting that conversation, and give you a clearer sense of what to raise.

Patricia Holloway is 81 and lives at 7 Wharf Street, Hervey Bay. She is on Support at Home Level 3 with Coastal Aged Care Services, her care manager is Robyn Walsh, and her son Daniel manages much of her care. Her participant ID is SAH-2025-QLD-003312.

Patricia had a fall in March 2026 and her mobility has been declining since. Daniel had a feeling that Level 3, at 21,965 dollars and 70 cents a year, was no longer enough, but he was not sure if that feeling was justified.

He ran the Wayly Classification Self-Check. The seven questions drew out that Patricia now needs help with personal care most days, that her falls risk has increased, and that her care plan services keep running short before the quarter ends. The Self-Check flagged possible under classification and suggested that a move from Level 3 to Level 4, which is 29,696 dollars and 40 cents a year, looked worth pursuing.

That gave Daniel the confidence to request a support plan review, and a clear picture of the changes to describe when the assessor called. He did not have to argue from a vague worry. He had specifics.

If you have a nagging feeling your parent's level no longer fits, test it. The Wayly Classification Self-Check takes a few minutes and tells you whether a reassessment is worth requesting. If the result points to a review, the Wayly Reassessment Letter Generator writes the request for you.