Aged Care Letter Templates And Checklists

Ask your provider to explain a monthly statement line by line.

Query a charge that looks higher than your agreed or published price.

Dispute specific lines on a contribution invoice in writing.

Ask for an overcharge to be credited to the budget and refunded to you.

Ask what the 10% care management share actually paid for this quarter.

Check a personal care charge after the 01/10/2026 change.

Ask for visit logs, worker notes and records to match charges to services.

Apply for financial hardship assistance and tell your provider.

Ask Services Australia to check your contribution rate.

Ask for the final statement, final invoice and any unspent funds you're owed.

A script and letter to request a review or reassessment through My Aged Care.

Ask your GP to describe changed needs to support a reassessment.

Questions to take to your care plan review, grouped by services, money, care management and what happens next.

A calm, factual complaint letter to your provider: what happened and what you want fixed.

How to complain to the Commission, with the details it asks for.

A one-page sheet to get ready for a free call with an aged care advocate.

What to tell the old provider, ask the new one and check in the handover.

How to register as a supporter, and what a supporter can do.

A one-hour family meeting agenda plus a simple sibling care plan.

Questions to start a conversation about future care wishes.