Get the Wayly app on your phone.Get it on Google Play
Skip to main content
Wayly
Assessment Template

Reassessment Request for My Aged Care

A support plan review adjusts your existing support plan. A reassessment can change your classification. Start by talking to your provider; they can review your care plan and contact your assessor. You can also call My Aged Care yourself on 1800 200 422, or speak to an Aged Care Specialist Officer at selected Services Australia centres. My Aged Care takes these requests by phone, so use this letter as your script and keep it as a written record, and give your provider a copy.

General information, not financial, legal or clinical advice.

Before You Start

  • Dates of falls, hospital stays or diagnoses.
  • What daily tasks have become harder.
  • What care is not being met now.
  • A GP letter, if you have one.

The Letter

[Your details] [DD/MM/YYYY] To: My Aged Care (by phone 1800 200 422, record kept) / [Provider name] Re: Request for support plan review or reassessment, [participant name], My Aged Care ID [AC number] [participant name]'s needs have changed since their last assessment on [DD/MM/YYYY]. Current classification: [Classification n / Transitioned HCP Level n]. What has changed: - [DD/MM/YYYY]: [event, e.g. fall resulting in hip fracture, hospital admission] - [new diagnosis or change in memory or mobility] - [tasks now needing help: showering, meals, medication, getting out of bed] Care not currently met: [e.g. no help available on weekends; family carer can no longer manage showering] Supporting evidence: [GP letter dated DD/MM/YYYY; discharge summary]. We request a support plan review or, if the assessor agrees, a reassessment. [Urgent because: describe risk.] Contact for arranging the assessment: [name, phone]. Interpreter needed: [Yes, language / No]. [Name]

Anything in [square brackets] is a prompt to fill in. The copy, download and print buttons keep the brackets so you can find them.

What to Expect Back

The assessor may change the support plan or decide a reassessment is needed. If you had a Home Care Package, you keep your Transitioned HCP Level. You are approved for a Support at Home classification only if the reassessment gives a higher classification.

Classification Self-CheckUse the Classification Self-Check to see which classification fits

Frequently Asked Questions

Related Templates

GP Letter Request for Aged Care Reassessment

Ask your GP to describe changed needs to support a reassessment.

Care Plan Review Question Checklist

Questions to take to your care plan review, grouped by services, money, care management and what happens next.

Facts on this page last checked 22/10/2026 against My Aged Care how to change your current services.

Last updated 22 October 2026 · Wayly Editorial. If you find an error, email support@wayly.com.au.

All templates