Financial Hardship Application Pack
If you can't afford your Support at Home contributions for reasons beyond your control, you can apply to Services Australia for financial hardship assistance using the Aged Care Claim for financial hardship assistance form (SA462). Support at Home participants do not need to pay contributions while the application is processed. Tell your provider you have applied.
General information, not financial, legal or clinical advice.
Checklist Before You Lodge
- An income and assets assessment for Support at Home is in place.
- Form SA462 is complete. Get it from Services Australia, or call the Aged Care line on 1800 227 475, Monday to Friday 8am to 5pm.
- Evidence of essential expenses is attached, including housing and home costs.
- Any evidence that your actual contributions are higher than expected is attached.
- Your provider has been told (letter below).
The Letter
[Your details]
[DD/MM/YYYY]
[Provider name]
Re: Financial hardship application, [participant name], [client number]
Dear [name],
On [DD/MM/YYYY] [participant name] lodged an Aged Care Claim for financial hardship assistance (SA462) with Services Australia. Please pause collection of Support at Home contributions while the application is assessed, and continue services as normal.
I will let you know the outcome as soon as we receive it.
Kind regards,
[Name]
Anything in [square brackets] is a prompt to fill in. The copy, download and print buttons keep the brackets so you can find them.