The SAH Invoice Checker: How to Verify Your Support at Home Invoice in Five Minutes

Wayly has two tools that sound similar and do different things:

• Invoice Checker — you upload the individual invoice your provider sends. Runs rule checks against the Aged Care Rules 2025. Answers "is anything on this invoice worth questioning before I pay?" Use it BEFORE paying.
• Statement Decoder — you upload the monthly Support at Home statement. Explains what every line means and where your budget stands. Answers "did the services I paid for actually land?" Use it AFTER services are delivered.

Both are free during your Wayly trial. Both work on PDFs and clear photos. The Invoice Checker is the right tool when a specific bill lands and you're not sure if the numbers add up.

1. Open the tool at wayly.com.au/ai-tools/invoice-checker after signing in. It works on desktop and mobile.
2. Upload the invoice — PDF, photo, or screenshot all work. If the file is a combined statement+invoice (your provider sometimes stapled them together), Wayly detects both and asks whether you'd like to reconcile against the statement side too. If yes, it fires C7 and C9 cross-checks automatically.
3. Read the verdict banner. The top of the results screen tells you at a glance whether the invoice is all clear, has items to note, has questions to raise, or should be checked before paying. Colour-coded, non-accusatory copy — this is the "should I be alarmed?" answer.
4. Scan the Wayly Summary. Two or three plain-English sentences generated from the actual findings, in Australian dates and dollars. If you want to read one thing, read this.
5. Open the Things Worth Raising list. Each finding shows a suggested question you can literally paste into an email to your provider, plus a citation to the rule it might breach.
6. One-tap actions. Draft a letter to the provider (via the Letters & Follow-ups tool) or Save to Vault to file both the invoice and a generated Check Report PDF.

The entire flow is designed to take about five minutes. Most people finish in three.

The Invoice Checker doesn't guess. Every finding is deterministic — either the rule is met or it isn't. Here's the shortlist:

Two of these (C6, deprecated pre-launch, and C10, which awaits final indexation) don't always fire — the rest run on every invoice.

Since Support at Home launched on 01/07/2025, five patterns have shown up on almost every invoice we've reviewed with a Tier 3 or Tier 4 flag. If you're checking your first invoice, these are the ones to eyeball first.

1. Care management above 10%. On a Classification 4 quarterly budget of $7,424, care management should be at or below $742 for the quarter. If your provider is charging by the hour with a "care management" label, add them up. It's the most common Tier 3 finding.
2. Personal care contributions after 01/10/2026. From that date, personal care shifts to the Clinical stream and becomes fully government-funded. Contributions after that date are Tier 4 — worth raising with the ACQSC if the provider won't correct it.
3. Exit fees. Any line labelled "exit fee", "early termination fee" or similar is prohibited under the Aged Care Act 2024. Tier 4 by design.
4. Service dates outside the billing period. If the invoice covers "1–31 October" but a service line is dated "5 November", either the service hasn't been delivered yet (and shouldn't be billed) or the invoice period is mislabelled. Either way, Tier 3.
5. Rate mismatches. Providers must publish their prices via My Aged Care and the Provider Price Checker surfaces them. If a personal-care hour on the invoice is $85 but the provider's published rate is $72, that's Tier 3.

The Wayly Invoice Checker catches all five automatically. If you'd rather do the checks by hand, keep a copy of the PPC snapshot open in another tab.

The Save to Vault button on the results screen takes two things and files them in your Wayly Document Vault under the "Financial" category:

• The original invoice PDF (or photo, if you uploaded a photo).
• A generated Check Report PDF — a one-page Wayly-branded summary of the verdict, the invoice details, the LLM summary, every finding with its suggested question, and the "we also checked" clean-reconciliation grid.

The vault entries link back to the invoice ID, so if you come back six months later and want to remember which invoice you flagged, the paper trail is intact. This matters because from 01/05/2026 the Aged Care Quality and Safety Commission has the power to order provider refunds — and refund claims are stronger when you can show working.

Saving is idempotent: click twice and you'll only ever have one copy in the vault.

A few honest limits worth naming up front:

• It's information only, not legal or financial advice. If a finding materially affects a large sum, take it to a solicitor or a financial adviser. The Invoice Checker gives you the paper trail; it does not replace professional advice.
• It can't see inside your provider's contract. If your service agreement explicitly permits an unusual charge, the Checker will still flag it — but the flag is the start of the conversation, not the end.
• It doesn't process claims for you. It drafts the letter (via LF-1) but it's your call whether to send it.
• It doesn't work on invoices from providers outside Support at Home. Private allied health, chemist accounts, hospital bills — different systems, different rules.

If a finding surprises you, the fastest path is: raise it with the provider in writing first, keep the reply, and if unresolved after 21 days, escalate to the ACQSC on 1800 951 822. Wayly's Letters tool drafts both messages.

The Invoice Checker is included in every Wayly trial and every paid plan. There's no per-invoice charge. Upload the next bill your provider sends you and see what the C1–C12 engine surfaces. If nothing flags, that's a win — your provider is doing their job cleanly and you have a durable receipt of that fact in your vault. If something does flag, you have a plain-English question to raise before you send the money.

Open the Invoice Checker →