Letters & Follow-ups
Draft polished letters to My Aged Care, your provider, ACQSC, or the Ombudsman. Track responses and escalate on time.
Letters & Follow-ups is available on Solo and Family plans.
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What This Tool Does
When a parent's care needs a written response — a reassessment request, a fee dispute, a service complaint, a hardship notification, or a formal complaint to a regulator — Letters & Follow-ups drafts the letter for you, matches the tone to the recipient, and keeps every letter in a persistent correspondence log.
Pick the situation that fits (twelve on the front door) and Wayly assembles the right archetype, evidence checklist, and cover-note. You always review the draft before sending. Wayly never sends anything on your behalf.
Every letter is saved. Follow-up dates populate automatically per archetype.
How It Works
- 1
Pick the Situation
Twelve plain-English situations on the front door.
- 2
Add the Details
Structured intake per archetype.
- 3
Wayly Drafts the Letter
Formal, plain-English draft with the right citations and response window.
- 4
Track and Escalate
Correspondence log surfaces follow-ups and escalation next steps.
Information only, not advice. Letters & Follow-ups uses AI to help you understand your own aged care information in plain English. It does not give financial, legal, or medical advice, and it is not a decision from My Aged Care or Services Australia. AI can make mistakes, so please check anything important against your official statements, your provider, or My Aged Care on 1800 200 422 before you act on it. Figures shown are indicative and subject to the current Schedule of Subsidies and Supplements.
What You'll Need
- The situation you're writing about
- Any dates, references, or supporting evidence you can name
- Your relationship to the participant if you're writing on their behalf
What You'll Get
- A draft letter in the right tone for the recipient
- Email, printable PDF, and MAC portal short-form versions
- A cover note with the exact address, response window, and cc list
- A persistent correspondence log with follow-up prompts
Common Questions
Does Wayly send the letter?
No. The tool drafts; you send.
Where do I send it?
The cover note tells you which channel to use for each recipient.
What about elder abuse?
That situation opens a phone-first guided pathway rather than a letter.
Every Letter, Every Reply, One Case File
Drafting, follow-ups, and escalation in one place.
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