Support at Home Level 2: Funding, Services and Who It Suits
Level 2 funds steady weekly support and is one of the most common classifications. The annual budget of $16,451.35 (effective 1 July 2026) is paid as a quarterly budget of roughly $4,113.
Who Support at Home Level 2 Suits
Older Australians who need help most weeks across more than one type of service. Common after a fall, a hospital stay or a change in mobility.
What Services Level 2 Typically Funds
- Two or three visits a week of personal care or domestic help
- Weekly cleaning, laundry and meal preparation
- Regular social support or transport
- Allied health visits as recommended by the GP
A typical Level 2 plan covers two short personal-care visits a week, a weekly cleaner and a fortnightly podiatry visit. The quarterly budget gives families enough headroom to add transport during a hospital follow-up.
What Level 2 Means for Your Money
Level 2 pays an annual budget of $16,451.35, split into four quarterly budgets of about $4,113. Here is how that money actually behaves once the plan is running.
- Care management: about $411 of each $4,113 quarterly budget (10%) is set aside to pay your provider to coordinate services. That leaves roughly $3,702 a quarter for hands-on support.
- Rollover: you can carry over the higher of $1,000 or 10% of the quarterly budget (here $1,000) into the next quarter. Anything unspent above that is returned to the system, so an underspend at this level can quietly cost you money.
- Your contribution: Clinical Care is free for everyone. For Independence and Everyday Living services you pay a share of the published rate based on your pension status, with full age pensioners paying the least and self-funded retirees the most. From 1 October 2026, personal care becomes fully government funded.
- Watch the hourly rate: because your contribution is a share of the rate, a provider charging above the published rate means you pay 100% of the gap. On a budget this size, a small rate rise accelerates your burn and can leave you short before quarter end.
Check Whether Level 2 Still Fits
Needs change. If your parent's care plan keeps running short or family is filling more gaps than a year ago, it may be time to review the level.
Frequently Asked Questions
Older Australians who need help most weeks across more than one type of service. Common after a fall, a hospital stay or a change in mobility.
Support at Home Level 2 provides $16,451.35 per year, effective 1 November 2025. That is paid as a quarterly budget of roughly $4,113, with 10% of each quarter set aside for care management.
Request a support plan review through My Aged Care on 1800 200 422. The Wayly Classification Self-Check helps you decide if a review is worth requesting, and the Wayly Letters & Follow-ups tool drafts the formal letter to send.