Caregiver guide
How to read a Support at Home monthly statement
A Support at Home statement runs to dozens of line items each month. Many families never open it. That is fine until a billing error or rate creep costs hundreds of dollars over a quarter. A 10 minute read each month catches almost every issue.
What this page covers
- Statements show service date, code, rate, hours, gross and participant share
- Service codes start with PC (personal care), DA (domestic), AH (allied health), TR (transport), CL (clinical)
- Subtotals should match line item sums within a few dollars
- AT-HM commitments are tracked separately and can be claimed up to 12 months later
Anatomy of a line item
Each line shows: the date the service was delivered, the service code, the worker initials, the hourly rate, the hours worked, the gross amount, the contribution percentage, the participant's share, and the amount paid from the quarterly budget. Read the columns left to right and ask a question at each step.
Common service codes
- PC-001 to PC-010 — personal care (showering, dressing, grooming)
- DA-001 to DA-005 — domestic assistance (cleaning, laundry)
- AH-OT, AH-PT, AH-PS — occupational therapy, physiotherapy, podiatry
- TR-001 to TR-005 — transport categories
- CL-001 to CL-005 — clinical nursing
- AT-HM-* — Assistive Technology and Home Modifications scheme items
Five things to check each month
- Subtotals per stream match the line item sums (Rule 16 in Statement Decoder)
- Rate per hour is consistent with the care plan agreed rate
- No duplicate same date entries for the same worker and code
- Cancellations are noted with a clear reason
- Provider notes section is read in full at the bottom of the statement
Save each monthly statement and run it through the Statement Decoder. It catches the rate creep and duplicate patterns most humans miss.
Frequently asked questions
Why are some line items shown twice with a strikethrough?
Those are cancelled visits. The original visit is shown, then a cancellation entry credits it back. Watch for short notice cancellation fees in the second line.
What is the difference between gross and participant share?
Gross is the full hourly rate times hours. Participant share is the gross times your contribution percentage. The rest comes from your quarterly budget.