Aged Care Q&A

Ask a plain-English question about Support at Home, CHSP, or aged care funding, and get a clear answer grounded in current rules.

Aged Care Q&A is available on Solo and Family plans.

Start with a 7-day free trial. Full access to every tool. No card required to start.

Start free 7-day trial

Already have an account? Sign in

Here's what happens 90 seconds after you sign up

Aged Care Q&A screenshot showing the actual tool result

What This Tool Does

Aged Care Q&A is a chat-style assistant that answers everyday questions about Support at Home, the Commonwealth Home Support Programme (CHSP), classifications, contribution rates, the Schedule of Subsidies and Supplements, and how the transition from Home Care Packages works.

Ask anything: How does the no-worse-off guarantee work? Why is clinical care free? Can my parent carry over unused funding? What is the difference between independence and everyday living services? The tool answers in plain English and cites the rule or fact sheet it is drawing from.

It is grounded in the public rules and our own checked notes, but it is not a decision-making tool. For anything that affects your parent's funding, always confirm with My Aged Care, your provider, or Services Australia before acting.

How It Works

1
Type Your Question
Use everyday language. No need to know the right jargon.
2
Get a Plain-English Answer
The assistant responds with a clear explanation and links to source material where it matters.
3
Ask Follow-Ups
Keep the conversation going. The assistant remembers what you have already asked in this session.
4
Take It Forward
Copy the answer, save it to your account, or use it to prepare questions for your next call with My Aged Care.

Information only, not advice. Aged Care Q&A uses AI to help you understand your own aged care information in plain English. It does not give financial, legal, or medical advice, and it is not a decision from My Aged Care or Services Australia. AI can make mistakes, so please check anything important against your official statements, your provider, or My Aged Care on 1800 200 422 before you act on it. Figures shown are indicative and subject to the current Schedule of Subsidies and Supplements.

What You'll Need

A question. That is it.
Optional: context about your situation (classification, current services, recent changes) for a closer answer

What You'll Get

A clear, plain-English answer to your question
Citations or pointers to the relevant fact sheet or rule
A short list of follow-up questions you might want to ask
A copyable transcript you can share with siblings or your provider

Common Questions

Is this advice?

No. It is information. For anything that affects your funding, confirm with My Aged Care, your provider, or Services Australia before acting.

Is my conversation private?

Yes. Your chat history is stored in your account and is not shared. See our privacy information for detail.

Can it answer questions about my specific statement?

For statement-specific questions, the Statement Decoder is more accurate. Use Aged Care Q&A for general questions about the program.

Does it know about the 1 October 2026 changes?

Yes. Personal care becoming fully government funded, the lifetime cap framework, and the CHSP transition timeline are all in the assistant's working knowledge.